Universiteit Leiden

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FAQs

Below you will find the answers to frequently asked questions about the coronavirus outbreak.

If your question is not in the list, send an email to corona@leidenuniv.nl or ask your manager or contact person. The University has also opened a central helpline that you can contact with any questions on Monday to Friday from 9:00 to 17:00 hours: 071 527 1132.

See also: questions and answers for students.

General

The coronavirus outbreak is a major public health problem. We as a university are taking measures to help contain and solve this problem, and are following the advice of the National Institute for Public Health and the Environment (RIVM) and central government. Our main measures at the moment: all our teaching will be online from 23 March to the end of the academic year, and all our staff should work from home wherever possible. More information on these measures

See also: Why we are taking these measures

We are updating this information every day and more often if necessary, and are asking all our students and staff to follow the precautionary measures.

We monitor the websites of the Ministry of Foreign Affairs and the National Institute for Public Health and the Environment (RIVM). The University and the LUMC also has its own Health, Safety and Environment Office, which closely monitors national and international developments.

Other educational institutions are also following the RIVM’s advice, which means that all educational institutions are taking the same measures.

For more information about the measures that the Dutch government is taking and how Leiden University is responding on the following page: Why we are taking these measures.

Discuss your concerns with your manager, study adviser or contact person. If they are unable to allay your concerns, they can contact Jaap van Zanen or Leo Harskamp from the Security Department.

Alternatively, you can call the University’s central helpline at +31 (0)71 527 1132 (Mon-Fri, 9:00-17 hrs.) or send an email to corona@leidenuniv.nl.

Why isn't the Netherlands in lockdown?

The Dutch government has relied on the advice of its experts in determining the appropriate measures whilst the world waits for a vaccine. The experts at the National Institute for Public Health and Environment say that we can stall and simultaneously control the spread of the virus by building herd immunity. We explain this in more detail here

Work and study

There will be no more face-to-face teaching until the end of this academic year. As of 23 March, we will resume classes through remote teaching. Follow this page for the latest news.

If the government relaxes its corona measures, we don't rule out the possibility of reintroducing certain forms of face-to-face teaching or assessment. In principle, however, remote teaching will be the guiding principle for all our degree programmes and courses for the rest of this academic year.

There will be no more face-to-face teaching and/or exams until the end of this academic year. As of 23 March, we will resume classes through remote teaching. Follow this page for the latest news.

If the government relaxes its corona measures, we don't rule out the possibility of reintroducing certain forms of face-to-face teaching or assessment. In principle, however, remote teaching will be the guiding principle for all our degree programmes and courses for the rest of this academic year.

The coronavirus may cause students to suffer a delay in their studies. Students who are prevented from meeting the requirements of the Binding Study Advice (BSA) for their study programme will be given an extension. They will have the opportunity to achieve the BSA standard requirements in the next academic year. You can find the details on this arrangement on the student website

There will be no more face-to-face teaching and/or exams until the end of this academic year. As of 23 March, we will resume classes through remote teaching. The Executive Board of the University decided on 10 March that students who miss compulsory lectures or exams by following any guidelines (such as the advice from the RIVM ) will be compensated in such a way that they will not miss any (exam) opportunities. This will be evaluated by the boards of examiners.

We are asking our staff to work from home as much as possible until 28 April. To help you, we have added a new section to the staff members site, with information on remote working, online meetings, contact with colleagues, forwarding your phone and more. There is also a seperate section on remote teaching

We have a website for lecturers with tips and tools for remote teaching. The website will be further updated and expanded in the coming period. We have decided to launch it already to answer your initial questions about remote teaching. If you have any technical questions about the website or accompanying Kaltura software, please contact the helpdesk at 8888 or via the helpdesk portal. Alongside the website, a support team is available to help you with remote teaching. If you have questions, use the Remote Teaching Tile in the Helpdesk to get in touch with the Remote Teaching Support Team.

As a rule, staff may not come to the University. Everyone must work from home, unless you have agreed otherwise with your manager. For example, it may be essential that you come to the University if you are working on an experiment that cannot be interrupted.

You may be eligible for an exemption if:  

  1. The nature of your work means you cannot work from home. If your work is not essential, you can be exempted from work in consultation with your manager. In this case, you do not need to take leave.
  2. You can work from home but do not have enough work to occupy all your working hours. In consultation with your manager you can be exempted from work for the hours you are unable to fill.

More information can be found on de staff member website on working from home 

The infection prevention guidelines for LUMC buildings are stricter than for Leiden University buildings. This is to ensure safe patient care. If you have an appointment or classes at one of the LUMC buildings, please make sure that you follow the LUMC guidelines.

International admission

If you have questions about admission and application in relation to coronavirus developments, please check the frequently asked questions on our international admissions website.

If you have questions about admission and application in relation to coronavirus developments, please check the frequently asked questions on our international admissions website.

Health and hygiene

You can contact the local branch of the Municipal Public Health Service (GGD). If you live in Leiden, this is GGD Hollands Midden at 088 308 30 00. If you live in The Hague, this is GGD Haaglanden at 088 355 01 00. Only contact them (by phone) if you are experiencing symptoms and have recently visited one of the high-risk areas or have been in contact with a patient who has tested positive for coronavirus.

In case of an emergency in the evening, night or at the weekend, contact an out-of-hours surgery:

  • The Hague – Hadoks out-of-hours surgery: 070 346 9669
  • Leiden - Rijnland out-of-hours surgery: 088 427 47 00.

Take the precautionary measures and stay away from people who are ill. If you do develop symptoms, fever and shortness of breath in particular, contact your doctor. If you do not have a doctor here in the Netherlands, call the Municipal Public Health Service (GGD) instead.

  • If you live in Leiden, this is GGD Hollands Midden at 088 308 30 00.
  • If you live in The Hague, this is GGD Haaglanden at 088 355 01 00.

For further information, see the advice from the National Institute for Public Health and the Environment (RIVM, in Dutch).

The situation does underline the importance of the briefings we give to incoming or returning students and staff, and to international guests. It is important that they know which out-of-hours surgery to contact if they are experiencing the symptoms described above. If there is cause to quarantine people, the government (National Institute for Public Health and the Environment (RIVM), the Public Health Service (GGD) or Safety Region (Veiligheidsregio)) will clearly indicate this. 

We are following the RIVM’s advice, which is as follows: ‘In the Netherlands, we only recommend face masks for medical personnel. The problem is that it only helps if you use special masks that close very well over your nose and mouth. You need to use the masks very precisely and change them regularly. This is almost impossible in daily use.’

Please report this to the service desk in your building.

Travel advice and events

If you are an international student and are currently residing in Leiden, we advise you to decide whether you wish to remain here or return to your home country (if that is still possible). Make sure to inform your international exchange coordinator of your plans. More information on the webpage Traveladvice.

If you are an international member of staff, you may also have questions about returning to your home country and whether this or remaining here will have implications for your residence permit, health insurance, employment contract, accommodation and so on. The Service Centre for International Staff can help you here.

Leiden University is calling on all its students and staff who are still abroad for study, internships or work to return to the Netherlands as soon as possible. Information on how to return and which steps to take, can be found on the webpage with traveladvice for students and staff. Always inform your contact person at Leiden University of your plans, even if you are unable to return and are safe abroad. Also register with the Special Assistance Abroad website (click on English at the bottom of the page), which has been launched  by the Dutch government. 

 If you urgently need help, call the University’s emergency number: +31 71 527 6666 (available 24/7). 

Information on how to return and which steps to take, can be found on the webpage with traveladvice for students and staff. Always inform your contact person at Leiden University of your plans, even if you are unable to return and are safe abroad. Also register with the Special Assistance Abroad website (click on English at the bottom of the page), which has been launched  by the Dutch government. 

 If you urgently need help, call the University’s emergency number: +31 71 527 6666 (available 24/7). 

The Dutch government is now advising not to travel abroad unless this is strictly necessary (‘code orange’ by the Ministry of Foreign Affairs). Students may not travel abroad for study-related trips until further notice. As always, staff need permission for business trips. For more information see the travel advice for students and staff

Try to recover the costs that you incur through your insurance. In the coming period, the University will look at whether it is possible to help students who have been unable to do so. You can email an overview of the costs that you have incurred together with your student number, degree programme, proof of payment and any correspondance with your insurance company to: internationalrelations@sea.leidenuniv.nl

It may take some time to determine the exact implications of the travel restrictions. We understand that this uncertainty is frustrating, but please rest assured that we are working hard on possible solutions, even if your study adviser cannot yet say what form these will take. We are doing all we can to limit any negative effects on your studies.

Try to recover the costs that you have incurred through your insurance. In the coming period, the University will look at whether it is possible to help students who have been unable to do so. You can email an overview of the costs that you have incurred together with your student number, degree programme, proof of payment and any corresponance with your insurance company to: internationalrelations@sea.leidenuniv.nl.

Leiden University is in touch with all students currently abroad, and has instructed them to return to the Netherlands. All students and staff who are abroad and need help will receive this from the University. Which form this will take will depend on your individual situation. The prime concern is everyone’s safety. If you urgently need help, call the University’s emergency number: +31 71 527 6666 (available 24/7). 

No, all events are cancelled until 1 June. The Dutch universities are discussing what this means for PhD and graduation ceremonies within the Association of Universities in the Netherlands.

All in-person University events have been cancelled until 1 June. It is not yet known which events will go ahead as planned after that date. Some events have been cancelled or postponed because the corona crisis has made it impossible to organise them properly. With other events, the organisers will decide around 1 June whether or not these can be held after all. Wherever possible, we will provide information on the status of each event in our events calendar. Make sure to follow our corona updates too.

All events are cancelled until 1 June. Staff members should work from home as much as possible. There will be no more face-to-face teaching until the end of this academic year. 

In case you do receive visitors from abroad, please refer them to this website, our precautionary measures and the information about out-of-hours surgeries and the Municipal Public Health Service (GGD).

Grants and exchanges

Always inform your grant provider if you have to return early. If you have an Erasmus+ study or internship grant or a LUSTRA+ grant, please send an email to outbound@sea.leidenuniv.nl  

You willl not need to pay back an Erasmus+ or LUSTRA+ grant because this is a force majeure event (a situation outside your control). However, you will need to send an email to outbound@sea.leidenuniv.nl to inform them of your early return. The Scholarships Team will let you know what else you will need to do.

With all other grants, the decision lies with the grant provider. It is advisable, therefore, to inform them as soon as possible of your early return.

Send and email to outbound@sea.leidenuniv.nl. The Scholarships Team will let you know what you need to do.

No this is a force majeure event (a situation outside your control). Make sure to inform the Scholarships Team by sending an email to outbound@sea.leidenuniv.nl 

We will look at whether your present application can be used with adjusted dates or whether you will need to submit a new application. Send an email to outbound@sea.leidenuniv.nl explaining the situation. The Scholarships Team will let you know what you need to do.

Please inform your exchange coordinator of your plans, so they can send you instructions.

As of Monday 23 March, all degree programmes and associated courses will move to remote teaching and assessment. Your lecturers will inform you about what remote teaching and assessment will mean for your programme and courses. They will do so through Blackboard, Brightspace or whichever way they usually contact you. More information can be found on the page on online teaching and assessment. For additional questions please contact your exchange coordinator.

At this stage we cannot confirm that possibility, but we will consider such requests.  Please ask the International Office of your home university to get in touch with your exchange coordinator in Leiden to discuss the options.

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