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Lab member Niek Strohmaier part of Kifid’s arbitration committee

As per January 1st, Niek Strohmaier is part of Kifid’s arbitration committee.

Kifid is the Dutch Institute for Financial Disputes and offers easy access and expert advice to consumers, small businesses and self-employed persons without employees (zzp-ers) who have a complaint against a financial services provider. Kifid helps to solve problems between consumers, their bank, insurer, intermediary or other financial services provider. The support offered by Kifid takes the form of mediation or a decision by its Arbitration Commission, which is legally binding (in most cases).

Niek’s role within the arbitration committee is to particularly use his background in behavioral science to better understand the consumers’ perspectives, and also to apply his expertise regarding the psychology of legal decision making, which is the primary focus of his current research. Niek Strohmaier: “I am very excited about this opportunity, where I can combine my legal knowledge with my behavioral science background to help Kifid’s arbitration committee. I am grateful to Kifid for granting me the opportunity to apply my research in this impactful real-world setting. I am also eager to learn from the highly experienced members of the committee, and to continue developing myself on the cross-section of law and psychology.” 


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