Universiteit Leiden

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Institutions for Conflict Resolution

Digitalisation to achieve justice

Digitalisation to achieve sustainable (administrative) justice.

Artificial intelligence (AI) offers promising opportunities to enhance the problem-solving capability of courts, but it can also have a disruptive effect. This proposal examines the existing landscape of AI tools within administrative legal protection and analyses their impact on the development of the conflict and conflict resolution. This analysis leads to the formation of a theory on the impact of AI on access to justice, legal protection and effective conflict resolution.  The research provides insights into how and under what conditions AI can enable citizens to resolve their dispute with the public authorities in a sustainable way.

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