Nadine Raaphorst
Assistant Professor
- Name
- Dr. N.J. Raaphorst
- Telephone
- +31 70 800 9066
- n.j.raaphorst@fgga.leidenuniv.nl
- ORCID iD
- 0000-0001-6189-6451
Nadine Raaphorst's research focuses on street-level bureaucracy and decision-making. She uses both qualitative and quantitative methods, and relies on sociological theories and perspectives to understand frontline decision-making
More information about Nadine Raaphorst
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Nadine Raaphorst's research focuses on street-level bureaucracy and decision-making. She uses both qualitative and quantitative methods, and relies on sociological theories and perspectives to understand frontline decision-making.
As of June 2017, Nadine is an assistant professor at the Institute of Public Administration. She has obtained her PhD in October 2017, at the Erasmus University Rotterdam. She has completed her bachelor's and research master's in sociology at the same university.
Grants and awards
- EGPA 2014 PhD Symposium Best Paper Award
Assistant Professor
- Faculty Governance and Global Affairs
- Instituut Bestuurskunde
- Heteren F. van, Raaphorst N.J., Groeneveld S.M. & Bussemaker J. (2023), Professionals’ health conceptions of clients with psychosocial problems: an analysis based on an empirical exploration of semi-structured interviews, International Journal of Nursing Studies Advances 5: 100120.
- Boer N. de & Raaphorst N.J. (2021), Automation and discretion: explaining the effect of automation on how street-level bureaucrats enforce, Public Management Review : .
- Raaphorst N.J. (2021), Administrative justice in street-level decision making: equal treatment and responsiveness. In: Tomlinson J., Thomas R., Hertogh M. & Kirkham R. (Eds.), The Oxford Handbook of Administrative Justice: Oxford University Press. 1-30.
- Raaphorst N. & Loyens K. (2020), From Poker Games to Kitchen Tables: How Social Dynamics Affect Frontline Decision Making, Administration and Society 52(1): 31-56.
- Gassner D., Gofen A. & Raaphorst N.J. (2020), Performance management from the bottom up, Public Management Review : .
- Walle S. van de & Raaphorst N. (2019), Inspectors and Enforcement at the Front Line of Government: Palgrave Macmillan.
- Raaphorst N. & Groeneveld S. (2019), Discrimination and representation in street-level bureaucracies. In: Hupe P. (Ed.), Research Handbook on Street-Level Bureaucracy: The Ground Floor of Government in Context: Edward Elgar Publishing.
- Raaphorst N. (2019), Studying uncertainty in decision making by street-level inspectors. In: Walle S. van de & Raaphorst N. (Eds.), Inspectors and enforcement at the front line of government: Palgrave Macmillan.
- Walle S. van de & Raaphorst N. (2019), Introduction: The social dynamics of daily inspection work. In: Walle S. van de & Raaphorst N. (Eds.), Inspectors and enforcement at the front line of government: Palgrave Macmillan.
- Raaphorst N. (2018) Review: When the State Meets the Street: Public Service and Moral Agency. Review of: Zacka Bernardo (2017), When the state meets the street: Public service and moral agency. Cambridge: The Belknap Press of Harvard University Press. Acta Politica : 1-3.
- Giest S.N. & Raaphorst N.J. (2018), Unraveling the hindering factors of digital public service delivery at street-level: the case of electronic health records, Policy Design and Practice 1(2): 141-154.
- Raaphorst N. (2018), How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials, Public Management Review 20(4): 485-502.
- Raaphorst N. & Walle S. van de (2018), A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues, Social Policy and Administration 52(7): 1367-1378.
- Raaphorst N. & Groeneveld S. (2018), Double standards in frontline decision making: A theoretical and empirical exploration, Administration and Society 50(8): 1175-1201.
- Raaphorst N., Groeneveld S. & Walle S. van de (2018), Do tax officials use double standards in evaluating citizen-clients? A policy-capturing study among Dutch frontline tax officials, Public Administration 96(1): 134-153.
- Moyson S., Raaphorst N., Groeneveld S. & Van de Walle S. (2018), Organizational Socialization in Public Administration Research: A Systematic Review and Directions for Future Research, American Review of Public Administration 48(6): 610-627.
- Raaphorst N. & Walle S. van de (2018), Trust in and by the public sector. In: Searle R.H., Nienaber A.I. & Sitkin S.B. (Eds.), The Routledge Companion to Trust: Routledge.
- Raaphorst N. (12 October 2017), Uncertainty in Bureaucracy: Toward a Sociological Understanding of Frontline Decision Making (Dissertatie, Faculty of Social Sciences, Erasmus University Rotterdam). Supervisor(s): Van de Walle S. & Groeneveld S.
- Raaphorst N. & Houtman D. (2016), ‘A necessary evil that does not “really” cure disease’: The domestication of biomedicine by Dutch holistic general practitioners, Health 20(3): 242-257.
- Raaphorst N. & Steenbergen A.K.J.M. van (2016), De onzekerheden van de inspecteur, Informatief / Vereniging van Hogere ambtenaren bij het Ministerie van Financiën 82: 24-25.
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