The dynamics of co-production at the street-level
How citizens and professionals are the key to successful collaboration in the delivery of public services. How do individual characteristics of citizens and professionals influence citizen-professional collaboration in the co-production of public services?
- Trui Steen
- ‘Research Talent Grant’ (Onderzoekstalent subsidie) by NWO (The Netherlands Organisation for Scientific Research)
Dr. Trui Steen and Carola van Eijk MSc. are both involved in the IIAS Study Group on ‘Co-production of Public Services’.
Although co-production is a well-studied object of research, important paradoxes remain when focusing at citizens and professionals. Why do citizens become disappointed during co-production? Why do professionals feel constrained when interacting with citizens? Existing research describes co-production primarily in (inter-)organizational terms. The research aims to solve the paradoxes by extending current insights with new research on characteristics of individual citizens and professionals and their collaboration in the co-production of public services. The project integrates Public Service Motivation, trust, street-level bureaucracy, and professional autonomy into the study of co-production and tests hypotheses combining quantitative and qualitative research.