Publication

Coping with administrative tasks: A cross-country analysis from a street-level perspective

Administrative tasks often are an unavoidable aspect of the daily work of street-level bureaucrats. In this article, Sandra Groeneveld, Maria Tiggelaar and Bert George seek to analyse how job stress could be the result of performing administrative tasks.

Author

Sandra Groeneveld, Maria Tiggelaar, Bert George

Date

10 October 2023

Links

Read the full article here

Street-level bureaucrats (SLBs) across the globe experience the burden of spending time on administrative tasks. Specifically for teachers, data from the Organization for Economic Cooperation and Development (OECD) suggest that 49 percent of teachers across OECD countries indicate that having too much administrative work is a source of stress.

This article analyses how SLBs can deal better with the job demand that administrative tasks are in their daily work. The authors found that participation in organisational decision-making weakens the relationship between time spent on these tasks and the stress SLBs experience due to these tasks.

• job demands and stress
• street -level bureaucracy