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Thanks for (actually) responding! How citizen demand shapes politicians’ interactive practices on Twitter

It is often claimed that social media can contribute to democratic decision-making by bringing politicians and citizens into dialogue with one another. But is this potential always realised, and how? Most researchers look at politicians and their online communication strategies. In this New Media & Society article, Rebekah Tromble (Institute of Political Science, Leiden University) shifts the focus to citizens and their demand for politicians’ attention. Examining Twitter activity from parliamentarians in the Netherlands, United Kingdom, and United States, she finds that the amount and tone of citizens' demands play a crucial role in determining whether and how politicians engage online with their constituencies.

Rebekah Tromble
26 September 2016
New Media & Society
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