Malfunction signing in
Dear colleagues, As you may already have noticed, the university is currently experiencing a disruption. This is the result of an internal technical issue, during which a large number of staff accounts were set to inactive on Thursday evening. As soon as this issue was identified, the process to reactivate all accounts was initiated. This process is still ongoing, and at this time it is unclear when everything will be fully operational again. In addition to access to your own account, you may also temporarily be unable to use other services, such as Microsoft Office or Salto. It is therefore possible that you have already regained access to your UL account, but not yet to these services. This too is a temporary issue. We very much regret that some of our staff members have been affected by this, as it can of course hinder your work. We kindly ask all affected colleagues for a little more patience and to check from time to time whether your account has been reactivated. As soon as there are any new developments, an update will be provided here.
Update: 09:45 08-05-26
We are currently experiencing issues logging in to several services.
The phone queues for the Helpdesk and the ASSC service desk are currently very busy. If you are having trouble logging in, this is likely due to the ongoing technical issue. There is no need to call us about this. If we indicate that the issue has been resolved and you are still unable to log in, please contact us.
Update 10:45 08-05-26
Verbinding maken met ons netwerk is weer mogelijk. Verder zijn wij nog hard aan het werk om alle onderliggende problemen te verhelpen.
Update 11:45 08-05-26
At this time, we don't have any new information to share.
We are still working to resolve the issue.
Update 12:45 08-05-26
At this time, we don't have any new information to share.
We are still working to resolve the issue.
Update 13:45 08-05-26
At this time, we don't have any new information to share.
We are still working to resolve the issue.
Update 14:45 08-05-26
At this time, we don't have any new information to share.
We are still working to resolve the issue.
Update 15:45 08-05-26
Since Thursday evening, intensive work has been underway to address the consequences of the disruption that occurred at that time, which caused a large number of employee accounts to be set to inactive.
ISSC reports that the reactivation of these accounts is progressing smoothly: a large number of employees have already regained access to their accounts. Those who are still unable to access their accounts are kindly asked for a little more patience. We hope to have all accounts reactivated as soon as possible.
Employees who should already have regained access to their account and/or services such as Teams, but are still experiencing issues, are advised to first restart their laptop. Only after doing so will it be possible to regain access to their account and other services.
We understand that this disruption is causing problems for our employees, and we regret that this has happened. People who continue to experience certain IT-related issues after their account has been reactivated can contact the ISSC Helpdesk after the weekend. The staff there will be ready to assist you.
As soon as there are new developments to report, an update will be posted here.