SOLVED: Disruption in video conferencing software and video management platform due to AWS issues
A global outage at Amazon Web Services (AWS) caused issues today with our video conferencing software and video management platform. This resulted in: For the video conferencing software: Problems with joining meetings and group chats. For the video management platform: Delays in transcription and transcoding tasks, as well as limited functionality for recording, chat, polls, and the whiteboard.
Date:
20 October 2025
Time:
Start time: First incident reported @ 11:19 CEST
Resolution time:
Video conferencing software: 12:52 CEST
Video management platform: 12:14 CEST
The issues have now been resolved, and the performance of both systems is being monitored to ensure continued stability.