SOLVED: Brightspace performance issue
Due to an unexpected technical issue some functionalities within Brightspace are not available.
Issue description
Start: Tuesday 7 December 17:30
End: Tuesday 7 December 20:30
Due to an unexpected technical issue some functionalities within Brightspace are not available. Functionalities that are affected:
- My Courses widget
- Course Content
- SCORM Objects
- Zoom access via Brightspace
Please note more functionalities within Brightspace may be affected.
Status:
Update Wednesday 8 December 09:00
The service has been stable overnight, therefore we mark this issue as resolved.
Apologies for any inconvenience caused.
Update Tuesday 7 December 21:30
We see significant improvement in the performance of the affected functionalities. We'll keep monitoring the service and place an update tomorrow morning.
Update Tuesday 7 December 20:30
The affected Brightspace functionalities seem to be working again. We are closely monitoring the service.
Update Tuesday 7 December 19:40
Unfortunately, the performance of all Brightspace functionalites has not been restored. The supplier is working on a fix.
Update Tuesday 7 December 18:40
The supplier has implemented a possible fix. We are currently testing all functionalities on their performance.
Update Tuesday 7 December 18:00
More affected functionalities have been identified and added to the overview above.
Update Tuesday 7 December 17:30
The supplier of Brightspace is actively working to resolve the issue