SOLVED: Integration issue between uSis and Brightspace
Due to an unexpected technical issue in the uSis-Brightspace integration, not all course enrollments and unenrollments in uSis were being processed in Brightspace.
Description of the issue.
Due to an unexpected technical issue in the uSis-Brightspace integration, not all course enrollments and unenrollments in uSis are currently being processed in Brightspace.
Students: During this issue your enrollments and unenrollments in uSis may not proces in Brightspace. Therefore, you will not be automatically enrolled or unenrolled in/from all Brightspace courses at this moment.
Instructors: Please note that your students may not able to enroll themselves for Brightspace courses during this issue.
Please note that after the issue has been resolved all enrollments and unenrollments in uSis that did not process during this issue, will be automatically processed in Brightspace.
Status:
Update Tuesday 14 September 13:00
We can confirm that all enrollments and unenrollments are now processed within Brightspace. Students should no longer experience issues.
We apologize for any inconvenience caused.
Update Tuesday 14 September 12:00
The provided fix seems to work and we can see enrollments that were stuck are being processed. Please note that it might take some time before the enrollments and unenrollments are processed within Brightspace.
We will post another update at 16:00 at the latest.
Update Tuesday 14 September 08:30:
The supplier has implemented a possible fix. We are currently testing the integration to see if all enrollments and unenrollments are being processed.
We will post another update at 12:00 at the latest.
Update Monday 13 September 19:30:
Unfortunately, we cannot guarantee that the problem will be fixed tonight. We apologize for any inconvenience caused. We will post another update tomorrow morning
Update Monday 13 September 18:00:
We found that the problem may have started on Friday 10 September 21:00. At this point we cannot say for sure which enrollments and unenrollments are affected. We are working hard on a solution in cooperation with the supplier.
We will post another update at 20:00 at the latest.
Update Monday 13 September 17:45:
We have discovered that not all student enrollments are coming over. The supplier has been called in and is working hard on a solution.
We apologize for any inconvenience caused.