Double Bind. Public service professionals coping with contrasting demands. How do public service professionals align their PSM with contrasting demands set by the organizational and social contexts in which they work?

How does the social infrastructure affect administrative burdens associated with digital government services? The paper 'Administrative burden in digital public service delivery: The social infrastructure of library programs for e-inclusion' published in the Review of Policy Research by Sarah Giest…

The idea of citizens and public professionals collaborating to provide public services has widely spread in several countries around the globe. Co-production is often presented as the go-to solution for challenges like a legitimacy crisis of both the government and the market, and financial concerns.…

Government impartiality is considered a core feature of quality of government, and one that leads to favorable macro‐level outcomes. We have limited knowledge, however, of how impartiality affects citizens' perceptions of public service quality. In particular, we do not know how the impacts of impartiality…

Data science offers exciting new instruments for governments to reach out to citizens, for example by using data-driven information channels, providing real-time simulations, or personalizing services based on citizen data. At the same time, the possibilities and use of data science methods can have…

This study explores public leaders’ organizational learning orientation in the wake of a crisis. More precisely, we study the association between public leaders’ public service motivation and their learning orientation (instrumental versus political).

Petra van der Bekerom, Joris van der Voet, and Johan Christensen, three assistant professors at Leiden University, conducted a large-scale survey experiment about whether citizens are more negative about failing service delivery than private organizations.

How citizens and professionals are the key to successful collaboration in the delivery of public services. How do individual characteristics of citizens and professionals influence citizen-professional collaboration in the co-production of public services?

While ecosystems have concrete benefits for human society, these benefits are typically overlooked in decision-making.

Antoaneta Dimitrova, Professor Comparative Governance at Leiden University, Honorata Mazepus, Assistant professor at Leiden University and Dimiter Toshkov, Associate Professor at Leiden University, together with three other authors researched which aspects of state capacity might contribute to opening…

This study offers a new view on public services in the early modern Low Countries and answers the following questions: who provided public facilities in urban communities and in which ways did public amenities change in the period between 1500 and 1800?

Identifying and explaining change in the structure of central state bureaucracies and the determinants of survival of individual public organizations are two closely related areas of research in public administration. We aim to bridge the gap between these two main strands of studies of organizational…

What are the various forms of inter-organizational collaboration in the public safety sector? How are different forms of inter-organizational collaborative arrangements related? What is the relationship between inter-organizational collaboration and innovation in the public safety sector?

On 24 May Maarten Aalbers, phd fellow at the Europa Institute, presented his research during the Irish Society of Comparative Law Conference, held between 23 and 25 May in Galway.

Do you have questions about your study programme or could you use some extra help making decisions for your future career? Leiden University offers multiple support services. Take a look at our pages for Student Support Services or Career Services to see what we can help you with.

The NVIC offers a wide range of services for scholars and students, which are available to the staff members, research fellows and students of the participating institutions at reduced cost.

Do you want to make contact with talented young people at an early stage of their career? Career Services can help you can get in touch with students and young alumni of Leiden University.

Leiden University’s Career Service can provide the answers to most of the questions you might have about your career, your personal profile and the job market. It’s also there to help you with job applications.

On this page you will find all the practical services we offer you as an alumnus. This way you can continue to use the university libraries for the rest of your life and we will be happy to help you if you need proof of graduation for further education.

Three-quarters of our alumni find a job in less than three months. Have you thought yet about what you’ll do once you’ve completed your master’s? At Leiden University we do our utmost to help you get your career off to a flying start.

If you are from abroad and you want to work at Leiden University, there is quite a lot to arrange.

For years, employees at AAF International in Emmen were exposed to high concentrations of carcinogenic substances. The company has now been taken to court.

On Thursday 16 June, a seminar will be held on 'Public Prosecution Services and the Rule of Law in Europe' with the subtitle 'Conceptions and Misconceptions on the Required Level of Independence in a Transnational Context Conference theme and objective'.

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It’s never too early to start thinking about your future academic career. During your study you should therefore familiarise yourself with the job market, draw up a personal profile and start working on your CV. The staff of the Master's Vitality and Ageing will be happy to help, on all counts. The…

How can ecosystem services within river catchments be quantified in spatial and temporal explicit way?

How public service motivation and professionalism affect decision-making in dilemma situations. Individuals who work in the public sector see themselves confronted with conflicting values, contradictory demands, and the need to serve an at times difficult to define ‘public interest’.

Perhaps you have questions about your studies, or could use some extra help? Or maybe you’d like some support of a more personal nature?

Perhaps you have questions about your master’s, or could use some extra help, or maybe you’d like some support of a more personal nature? At Leiden University we have people and departments who will be glad to help in any and all of these areas.

Leiden University offers intensive support and advice to ensure your studies go smoothly and successfully. However, if they are not going completely according to plan, remember that we can always provide more individual support.

When should you plan to arrive in the Netherlands? Find out what you should take into consideration when making your travel plans. Also learn about Leiden University's welcome service for newly-arriving international students.

Welcome to StatiCS: the Statistical Consultation Service. The goal of the service is to provide statistical support to PhD candidates and other researchers.

We can help to create and process written standard evaluations. You can also come to us for the automatic processing of written examinations.

In the research project ‘Furthering public leadership’ the Leiden Leadership Centre collaborates with several public organisations in order to obtain academic insights on public leadership and to develop leadership in practice. This allows for evidence-based development of public leadership and direct…

This article provides an all-inclusive overview of public diplomacy literature that relates to a myriad of issues and has been studied from various points of view.

Perhaps you have questions about your studies or could use some extra help? Or maybe you’d like some support of a more personal nature? At Leiden University we have people and departments who are glad to help out in any and all of these areas.

There’s more to obtaining a bachelor’s or master’s degree than just studying. For example, where can you go for advice, or to let off some steam, practise your favourite sport, stay in shape, socialise, or simply find some peace and quiet? Leiden University can help in all these areas, and more.

This article explores how employees use leadership behaviours and how characteristics of the organizational context affect their engagement in leadership.

The Administration and Central Services department supports the Executive Board and is responsible for policy and decision-making.

Implementing all kinds of change and introducing new structures, far-reaching rules and administrative systems may sometimes seem to distract an organisation from its purpose. Furthermore, there is growing recognition of the need of staff of public organisations to find more meaning in their work: the…

European integration is under pressure. At the same time, the notion of a European administrative space is being explicitly voiced. But does a shared idea of the public servant exist in Europe?

We depend on nature for so many things: from clean water, wood and food to carbon absorption, water purification and coastal protection, as well as for relaxation, inspiration and identity. Nevertheless, our modern world putting increasing pressure on these ecosystem services. Leiden researchers investigate…

How can innovation help or hinder public procurement processes?

How can mega sand nourishments, such as the Sand Motor, be designed and managed for optimal ecosystem services provision ?

This book is a much-needed update on our understanding of public diplomacy. It intends to stimulate new thinking on what is one of the most remarkable recent developments in diplomatic practice that has challenged practitioners as much as scholars.

Promotores: G.R. de Snoo, W.T. de Groot, Co-promotor: C.J.M. Musters