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SOLVED: Kaltura Live Room - failure Breakout Room functionality

Since the February 28 update, reports have been coming in of various issues surrounding the use of Breakout Rooms in Kaltura Live Room.

Issue description.

  • Student/participants cannot put themselves live (enable their camera and mic).
  • Student/participants are randomly removed from Breakout Rooms.
  • Sound in the main session is degraded when the Breakout Room session is closed.

Status (SOLVED).

The vendor was able to implement a fix earlier than expected and the issue has been resolved.

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