The Hague Centre for Digital Governance

Publications and output

Here you'll find selected publications and media attention from our group.

van den Berg, A. C., Giest, S., & Kraaij, W. (2023). Assessing inclusivity in online platforms through usability evaluation with Google Analytics. Policy & Internet, 15, 55– 77. https://doi.org/10.1002/poi3.328
Ingrams, A, Kaufmann, W, and Jacobs, D. (2023) Citizen Requests and the Price of Public Information: An Experimental Test. Information Polity 1 Jan. 2023 : 1 – 20.
Selten, Friso, Robeer, Marcel, and Grimmelikhuijsen, Stephan. (2023). “ ‘Just like I Thought’: Street-Level Bureaucrats Trust AI Recommendations if they Confirm Their Professional Judgment.” Public Administration Review 83( 2): 263– 278. https://doi.org/10.1111/puar.13602

Compton, M., Young, M., Bullock, J., & Greer, R. (2022). Administrative Errors and Race: Can Technology Mitigate Inequitable Administrative Outcomes?, Journal of Public Administration Research and Theory
Criado, J. I., & Villodre, J. (2022). Revisiting social media institutionalization in government. An empirical analysis of barriers. Government Information Quarterly, 39(2).
Giest, S., Klievink, B. (2022). More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts. Public Management Review, 1-20
Giest, S., & Samuels, A. (2022). Administrative burden in digital public service delivery: The social infrastructure of library programs for e-inclusion. Review of Policy Research
Ingrams, A. & Klievink, A. (2022). Transparency’s Role in AI Governance, in Justin B. Bullock and others (eds), The Oxford Handbook of AI Governance
Ingrams, A. (2022). Do public comments make a difference in open rulemaking? Insights from information management using machine learning and QCA analysis. Government Information Quarterly
Justin B Bullock, Hsini Huang, Kyoung-Cheol (Casey) Kim. (2022). Machine Intelligence, Bureaucracy, and Human Control, Perspectives on Public Management and Governance, Volume 5, Issue 2, June 2022, Pages 187–196, https://doi.org/10.1093/ppmgov/gvac006
van den Berg, A. C., Giest, S., & Kraaij, W. (2022). Assessing inclusivity in online platforms through usability evaluation with Google Analytics. Policy & Internet, 1– 23
Young, M., Himmelreich, J., Honcharov, D. & Soundarajan, S. (2022). Using artificial intelligence to identify administrative errors in unemployment insurance. Government Information Quarterly, 39:4
Young, M. (2022). The impact of technological innovation on service delivery: social media and smartphone integration in a 311 system, Public Management Review, 24:6, 926-950

Giest, S., Ingrams, A., & Klievink, B.Vydra, S., Poama, A. (2021). Big Data Ethics: Life Cycle Perspective. Erasmus Law Review, 14(1), 24-44.
Giest, S. (2021). The Capacity to Innovate: Cluster Policy and Management in the Biotechnology Sector. Toronto: University of Toronto Press.
Ingrams, A.,Kang, D.,Manoharan, AP., & Zhao, H. (2021). Globalization and Worldwide Best Practices in E-Government, International Journal of Public Administration, 44:6, 465-476
Ingrams, A., Kaufmann, W., & Jacobs, D. (2021). In AI we trust? Citizen perceptions of AI in government decision making. Policy & Internet, 14, 390– 409
Himmelreich, J., Honcharov, D., Soundarajan, S. & Young,M., (2021). The Right Tool for The Job? Assessing the Use of Artificial Intelligence for Identifying Administrative Errors. The 22nd Annual International Conference on Digital Government Research (DG.O'21). Association for Computing Machinery, New York, NY, USA, 15–26
Klievink, A. J. (2021). Hollen én stilstaan: hoe data en digitalisering de overheid veranderen.

S Giest (2020) Making energy personal: policy coordination challenges in UK smart meter implementation. Journal of Public Policy 40 (4), 553-572
S Hughes, S Giest, L Tozer (2020) Accountability and data-driven urban climate governance. Nature Climate Change, 1-6
S Giest. (2020) Do nudgers need budging? A comparative analysis of European smart meter implementation. Government Information Quarterly 37 (4)
S Giest, A Samuels (2020) For good measure’: data gaps in a big data world. Policy Sciences, 1-11
AC van den Berg, SN Giest, SM Groeneveld, W Kraaij (2020) Inclusivity in online platforms: Recruitment strategies for improving participation of diverse socio demographic groups. Public Administration Review
A Ingrams (2020) A machine learning approach to open public comments for policymaking. Information Polity, 1-16
A Ingrams (2020) Organizational design in open government: Two cases from the United Kingdom and the United States. Public Performance & Management Review 43 (3), 636-661

A Ingrams (2019) Public values in the age of big data: A public information perspective. Policy & Internet 11 (2), 128-148
A Ingrams (2019) Big Data and Dahl’s challenge of democratic governance. Review of Policy Research 36 (3), 357-377
P Panagiotopoulos, B Klievink, A Cordella (2019) Public value creation in digital government. Government Information Quarterly
S Vydra, B Klievink (2019) Techno-optimism and policy-pessimism in the public sector big data debate. Government Information Quarterly

S Giest, R Ng (2018) Big data applications in governance and policy. Politics and Governance 6 (4), 1-4
S Giest (2017) Big data for policymaking: fad or fasttrack? Policy Sciences 50 (3), 367-382
H van der Voort, B Klievink, M Arnaboldi & A Meijer (2019). Rationality and politics of algorithms. Will the promise of big data survive the dynamics of public decision making? Government Information Quarterly 36(1). pp. 27-38
B Klievink, H van der Voort & W Veeneman. Creating value through data collaboratives: Balancing innovation and control. Information Polity 23(4). pp 379-397
B Klievink, Romijn, B.J., Cunningham, S, De Bruijn, H. (2017). Big Data in the Public Sector: Uncertainties and Readiness. Information System Frontiers 19(2). pp 267-283
B Klievink, Bharosa, N., & Tan, Y.-H. (2016). The collaborative realization of public values and business goals: Governance and infrastructure of public–private information platforms. Government Information Quarterly, 33(1), 67–79.